Refunds and cancellations

What this policy covers

This policy covers WORN Boutique, the monthly subscription for watch shops sold on this website and charged through Razorpay. The seller is Arthex Technologies Private Limited, GSTIN 01ABBCA1766C1ZE, 32A G 5 Feeder, Gangyal, Jammu, Jammu and Kashmir 180010, India. Purchases made inside the WORN iPhone app are billed by Apple and follow Apple's refund policy, as set out in the app's Terms of Service. The terms for watch shops cover the Boutique plan. The Free plan costs nothing, so nothing in this policy applies to it.

What you are charged

• ●Monthly plan. In India, WORN Boutique costs ₹3,999 a month plus 18% GST, which is ₹4,718.82. It is charged in advance each month on the date you signed up, and includes 1,000 measured wrists a month.
• ●Usage. Extra measured wrists beyond the 1,000 included cost ₹3 each plus GST. Booked fittings cost ₹99 each plus GST. Usage is added up for each calendar month and added to your next monthly payment.
• ●Outside India. WORN Boutique is not yet open to shops outside India.

Razorpay emails you a receipt for each charge. For an Indian shop every price includes 18% GST. A GST tax invoice with your GSTIN is available on request: write to rishab0611@gmail.com with your shop name and the Razorpay payment id.

How to cancel

Write to rishab0611@gmail.com from the email address on the account, with your shop name. There is no cancel button on the website yet, so the email is the cancellation. We confirm it within 3 working days.

When you cancel:

• ●All further charges stop, including usage. Usage not yet added to a payment is not billed.
• ●The plan stays active until the end of the month you have already paid for.
• ●After that, the shop moves to the Free plan. Your key and your shop's data are kept.

If a monthly payment fails and the retries also fail, Razorpay stops the subscription. The shop then moves to the Free plan in the same way. You can sign up again at any time.

When we refund

• ●A duplicate or mistaken charge is refunded in full. This includes being charged twice for the same month, or being charged after a cancellation we had confirmed.
• ●A usage charge that is shown to be wrong is refunded in full for the wrong part. Tell us which wrists or fittings you dispute and we check them against our records.
• ●A service failure that stopped your shop from measuring wrists for most of a billing month earns a refund or credit for that month, at our choice.

We do not refund:

• ✕Part of a month that has already started. Cancel instead, and the plan runs to the end of the paid month.
• ✕Usage that was measured or booked, even if the shop made little use of the results.
• ✕Months in which the plan was active but unused.

Nothing here limits any right you have under Indian law.

How to ask for a refund

Email rishab0611@gmail.com with your shop name, the Razorpay payment id from the receipt, and what went wrong. We reply within 3 working days with a decision or a question.

An approved refund goes back to the original payment method through Razorpay. It usually reaches the card or bank account within 5 to 7 working days after approval. Some banks take longer to show it. We cannot pay a refund to a different account or in cash.

Changes to this policy

We may update this policy. Changes are posted on this page with a new date. A change does not apply to a payment taken before it was posted.

Contact

Arthex Technologies Private Limited, 32A G 5 Feeder, Gangyal, Jammu, Jammu and Kashmir 180010, India. Email rishab0611@gmail.com.